Tuesday , 24 April 2018

Toner Talk With Trudy

By Trudy Whitney, Rapid Refill Ink

Let’s Visit.

Actually, I shall be doing all the visiting and you can sit back, relax, and read what I have to say.

After being in the ink business for six years now, I have a pretty good handle on the situation and have fielded every question imaginable regarding remanufactured or refilled inkjet and toner cartridges.  I want to address some of the more pertinent questions from concerned customers in a series of short articles in the coming weeks.

The first and probably most important question I am asked is if I am using anything but original equipment manufacturer (OEM) products would my warranty be jeopardized if something went wrong with my printer?  The answer is a resounding NO!  Technicians on help desks all over the world are trained in the fine art of intimidation and their first question will always be if you are using OEM’s in your printer. They will even tell you it’s your bad and you broke the printer.  Folks, the toast does not break the toaster!

Now, you could just lie and say yes.  That’s what I would do because it circumnavigates the next 15 minutes you spend talking to the lad referring to his question and answer manual on his desk in a foreign land.  

Or you can have handy the knowledge of the Magnuson-Moss Warranty Act, United States Annotated Title 15 Commerce and Trade Chapter 50, Consumer Products Warranties Section 2302.  This is a law enacted in 1975 to protect the consumer from unfair disclaimers (the fine print in laymen’s terms) in your warranty agreements with printer manufacturers. 

This simple law gave birth to the “Lemon Law” for automobiles and has protected consumers from deceptive practices for nearly every product you have purchased for many years.  

Print cartridge manufactures are not required but are definitely encouraged by the EPA to make their products reusable since it takes about a 1000 years for them to breakdown in a landfill.  I even find the humor in the fact that major manufacturers do not necessarily make their own cartridges, but are private labeled by other manufactures here and abroad.

Next time, allow me to address quality issues.

Trudy and Bill Whitney are the owners of Rapid Refill Ink, an independently owned retail franchise that refills and remanufactures inkjet and laser/toner cartridges for office and home printers. In an effort to encourage recycling, empty cartridges are brought to the store that can be reused many times.  Sustainable and recycled products were utilized in the build out of the shop located in McKinney.  Rapid Refill now also offers Shredding Services.  For more information call 972.548.9393 or email trudy.whitney@rapidrefillink.net.

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