Saturday , 19 August 2017

Subscription FAQ

  • How do I login to my account?
    • If an article is asking your to pay to view it but you have already paid for a subscription please follow these steps.
  • How do I reset my password?
    • If you do not remember your password you can click this link. It will ask you to type in the email that you have associated with your subscription account then hit submit. We will then send you an email with a confirmation code that you will use on that page to change your password.
  • I don’t know how to view my account?
    • If you would like to view the details of you account you can go to this page and login to your account. From here you will be able to cancel a subscription, change your subscription type or send us any questions you have about any problems regarding your account.
  • Will I need to login to every story if I have payed for a all access pass?
    • No. Occasionally it may ask you to login again for security purposes but for the most part our site will remember who you are.
  • If I need to get in contact with someone regarding my account who can I email?
    • If you need to get in contact with us to report a problem you are having you can log on to your account click on the payments tab in the top right hand corner and click the “Report a problem” button next to the transaction you are having an issue with. Or you can email our webmaster directly at danwakeem@gmail.com
  • How can I cancel my subscription?
    • We will be sad to see you go but if you do need to cancel your subscription to our site you can log on to your account and click on the transaction you would like to cancel and then click the button that says “cancel subscription” at the bottom of the page.
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