I want to preface this Really? post to say that Texans are the friendliest people in all the country. Hospitality typically reigns in the Lone Star State. That said, I’ve never run into so many situations while window shopping where I’ve been judged (for whatever reason… the clothes I wear, gender, hair cut..who knows). I’ve run into this a couple of times in downtown McKinney and Dallas and now Allen of all places.
I coudn’t believe what happened at the Le Crueset store at the Allen Outlets this week. Here’s the conversation that transpired between me and the sales lady:
Sales lady: Is there anything I can help you find?
Me: I’m just looking around for now but I’m looking for a gift for someone.
Sales lady: (with an audible “humphhh” and sarcastic tone) Do you know how expensive this store is? I’m not sure you’ll be able to find a gift in your price range. The cheapest thing we have costs XXX [I can’t even recall what she said becuase I was so in shock]
Me: Well, I’m very familiar with your products and know they are top quality.
Saleslady: Okay, let me know if you have any questions.
Am I out of line to be upset with this scenario? Should I have said something to the manger? Who is she to tell me what gift is out of my price range? Maybe it was for a wedding or anniversary. Maybe it was for my brother the chef? What does she know?
It is because of this incident that I remind all retail owners and managers, please do not assume anything about your customers. Really? Haven’t you seen Pretty Woman?
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