Sunday , 20 May 2018

MCVB To Host Free Texas Friendly Hospitality Training for National Travel & Tourism Week

MCVB To Host Free Texas Friendly Hospitality Training for National Travel & Tourism Week

MCVB To Host Free Texas Friendly Hospitality Training for National Travel & Tourism Week

People working or volunteering in any capacity within the hospitality industry are invited to attend a free four-hour workshop being offered by the McKinney Convention & Visitors Bureau on Monday, May 9, in Noble Hall at the McKinney Performing Arts Center.


The four-hour course, “Texas Friendly Hospitality Training,” is a Texas A&M extension program and is being offered by the MCVB as part of the organization’s observation of the annual National Travel and Tourism Week (May 7-15, 2011). The course, slated from 8am-Noon is open to the first 25 registrants to reserve a space in the class. The MCVB will offer additional class sessions as needed at a later date.


“We’re offering the course during National Travel & Tourism Week to help remind those who serve the public of the high importance quality customer service plays when providing hospitality to those visiting our city, region and state,” said Diann Bayes, MCVB Executive Director. Bayes received her Texas Friendly Hospitality Training instructor qualification three years ago and recently attended a refresher course in College Station in early April.


Anyone interested in improving their customer service skills is welcome to attend, with priority being given to those in the hospitality industry including owners, management and staff of hotels, retail businesses, and food service establishments. Docents, volunteers and staff at McKinney’s attractions are also invited to attend.


“We encourage those who are part of McKinney’s hospitality team to take advantage of this class. It’s an extremely informative program, and with the struggling economy we’re all experiencing, it’s more important than ever to understand the important role tourism plays in our local and state economy,” Bayes said. “In fact, the latest figures provided by the U.S. Travel Association show that American tax payers would pay almost $1,000 more a year in taxes if it weren’t for the tax revenue that travel and tourism generate in our country.”


The deadline for registration for the Texas Friendly Hospitality Training course is Monday, May 2, by 5 p.m.  Please email or call 214-544-1407 for a copy of the registration form.

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