Complaints are surging to BBB about Proud American Moving, based in Dallas, TX. Just since June, 2011, some 22 complaints have been filed by customers who are worried and frustrated about cross-country moves. The complaints detail problems about delays in delivering household goods, missing or damaged items, unexpected price jumps, and difficulties in getting in touch with the business.
Of the 22 complaints, 9 have been closed with no answer from Proud American Moving. The other 13 complaints are in the process of being presented to the business for a reply, and will be included in the BBB Business Review when the complaints are closed. Complaints are from California, Colorado, Florida, Illinois, Louisiana, New Jersey, New York, Ohio, Pennsylvania, South Carolina and Texas.
Due to the unanswered complaints, Proud American Moving has a BBB rating of F, the lowest rating on a scale from A+ to F. The website for Proud American Moving shows an address of 1331 Regal Row, #100, Dallas. Recently the business furnished a new address at 3010 LBJ Frwy., 12th Floor, Dallas.
“Not only are customers reporting serioius problems, but also the complaints describe Proud American Moving’s repeated failure to address customers’ concerns when brought to its attention,” said Jeannette Kopko, spokesperson for Bette r Business Bureau serving Dallas and Northeast Texas. “This lack of responsiveness by the business makes it extremely difficult for consumers to cope with the delays in delivery and other problems.”
A man in Florida complained, “Proud American Moving provided me an original ‘binding’ quote of $1400 for relocation. The quote actually paid for, in total, amounted to over $5000. Furthermore, I have attempted to contact this company numerous times, was transferred to answering machines most of the time, *never* had my phone calls returned when I did leave voice mail messages urging a response on the issue of a trace on my expensive lost office chair and damages to my microwaves and the majority of my furniture.”
From College Station, Texas, a woman stated, “When I booked the service, I requested the delivery date … and they told me there will be no problem. But until today I haven’t heard anything from them. I called the customer service more than 20 times but each time the machine automatically directed me to the voice message and said all representatives are busy … I could never find anyone to tell me where my furniture is now and when it is going to be delivered. I do not have furniture to use for almost a week and it is very inconvenient for me.”
A woman in Florida listed her problems with Proud American Moving: “We paid $5059 for a move that was originally quoted as $2466. We have more than $1500 in damaged, destroyed, or missing items. They subcontracted our move to another company without our knowledge or consent. Our delivery date was moved back by 10 days (and we did not know until the 9th day when or if we would ever see our belongings again). Promises on their website included: Disposal of trash. (They told me it was my responsibility). Personal moving consultant you can call at any time (they put me to voice mail or hung up). They failed to reassemble furniture they had disassembled. Damage to items. We were supposed to be contacted when they picked up our household goods, but did not. We only learned our stuff had been picked up by us calling our storage unit company.”
BBB accepts customer complaints and sends complaints to the business for a reply. Then BBB checks with the customer to see if the matter is resolved. Complaints are closed as resolved, unresolved, or unanswered. BBB Business Reviews on businesses include complaints closed during the last 36 months, the BBB’s standard reporting period. BBB processes complaints on both BBB Accredited Businesses and non-accredited businesses.
To see the BBB Business Review on Proud American Moving, click on this link: http://www.bbb.org/dallas/business-reviews/moving-and-storage-company/pr…
BBB offers these tips on selecting a moving company:
1. Get more than one estimate, and check out a business with the BBB at www.bbb.org. Remember that estimates can be binding or non-binding.
2. If the estimate is binding, it must be in writing and you should get a copy. Binding estimates guarantee the total cost of the move based on the quantities and services shown on the estimate.
3. If the estimate is non-binding, keep in mind that non-binding estimates are not always accurate, and actual charges may exceed the estimate.
4. With a non-binding estimate, confirm with the mover – in writing – the method of payment at delivery. Will you be asked for cash, certified check, cashier’s check, money order or credit card? Because the final price may be significantly more than the intial estmate, you need to be prepared to pay the full amount.
5. Be sure to understand the moving company’s liability. What is the coverage on any lost or damaged items? You may want to consider paying for additional coverage.
6. Before signing and making final payment, look over your goods to make sure everything has been delivered and to find any damage. Be sure to note any problems on the receipt.
State regulations vary on moving companies, and you may want to check in your state for information on in-state moving companies. For moves only within Texas, contact the Texas Department of Motor Vehicles:
To learn about “Red Flags” of rogue movers, for tips on choosing a reputable mover, or to file a complaint on moves from one state to another, contact the Federal Motor Carrier Safety Administration. Visit http://www.protectyourmove.gov/
To check out a business, find lists of BBB Accredited Businesses, see tips and alerts, report misleading advertising, or file a customer complaint, start at www.bbb.org.